Update by user Mar 08, 2017
I was asked to give more information so I'm going to start from the beginning: when we first got our merchandise I called and set up payment method and once I got that taken care of I tried to set up a payment plan. I had called a couple of different times trying to do this and was told that I had to wait until they received the delivery date from the store.
The last call about that issue I was told that I would receive an email letting me know that everything was all set. Ok, fine. Email never came but a payment was taken out. I got on their website and saw that you had to call 3 days before payment was do to make any changes so I made sure I did that.
I called and said that I needed to set up a payment plan for bi-weekly instead of the weekly time they had set. They had a payment set to come out on the !0th I needed it to come out on the 14th after my husband was paid. They said that the only thing they could not change the payment already set for the 10th ( I called the 3 days before), they would have to put a note that it was going to be late and paid on the 14th ( strike against our credit) then set the 2 week payment plan up and with that the 2 week payment (double payment) would be taken out on the 17th. A lot to dish out when your on a budget.
And I wanted this set up bi-weekly from the start but couldn't get anyone to let me do that. HASSLE! HASSLE!
HASSLE! Then we get to my original complaint.
Original review posted by user Mar 02, 2017
Purchasing a bed through Progressive Leasing. Has been nothing but a hassle.
My husband started our agreement with one of our bank accounts, I called switching to our other account that we decided to use for payment. Apparantly they kept the furst on file and used it without our permission and caused us to be overdrawn. When i called to make sure they took the next payment out of the right account I was told that it was too late to make tgat change and would have to wait until that payment went through. There is more but dont really feel like spending anymore of my time talking about this company.
Bottom line... will never go through Progressive Leasing again and will encourage everyone I know not to either.
Product or Service Mentioned: Progressive Leasing Furniture Leasing.
Reason of review: Problems with payment.