Contact Progressive Leasing Customer Service
Progressive Leasing Phone Numbers and Emails
Toll-Free Number:
-
(877) 898-1970
Progressive Leasing Emails:
How to Contact Progressive Leasing?
Most Popular Number:
| Total calls: 10 904 | Issues resolved: 657 | Last call: Dec 1, 2024 |
Progressive Leasing Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Progressive Leasing Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Progressive Leasing is 8778981970. 81% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Progressive Leasing may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Progressive Leasing Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Progressive Leasing is 8778981970. 81% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Progressive Leasing may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Progressive Leasing mainly because of request for information, account, payments and charges.
26% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Progressive Leasing is voc@progleasing.com. 70% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Progressive Leasing Website:
Progressive Leasing Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours (ET):
Monday - Friday: 8:00am - 7:00pm
Saturday: 10:00am - 6:00pm
Other Location:
5651 W. Talavi Blvd.
Glendale, AZ 85306
Fax:
Progressive Leasing Customer Service Reviews
Okay, at first it was just a minor inconvenience, then I had one of your customer service agents lie to me, refuse to get a supervisor for me, and then abruptly end our conversation without resolving the issue. I followed her advice, which was to call Amazon, so I did.
They had no idea why Progressive Leasing had referred me to them for my issue and told me to again contact Progressive. So, I called back and got a different customer service rep who was a bit more helpful; I was able to mostly resolve the issue. I was told that for my troubles I would not be charged the $59 initial fee, but when I went to check out, it still tried to charge me a fee. So, I then, called Progressive Leasing and the next person I spoke with fixed that issue.
Then, upon checking out, I was at the checkout screen where the lease agreement is supposed to pop up with Docusign but instead, it just went to a blank screen. The service rep suggested that I try a different method of checking out and again I kept encountering problems when it got to the lease agreement. I was told that my case was being forwarded to the tech department and I would receive a call soon about my issue. I never got a call.
Now I'm a furious customer. I want you to cancel that lease. I will finish paying my other two leases and I will no longer be using your services. I will also be filing a complaint with the Better Business Bureau and advising everyone I know to avoid your company.
I hate to do this after having been a loyal customer for over two years now, always paying either on time or early in most cases. If this is the level of service that your company is devolving into, then I want no part in it. I expect a response by phone from an upper management team member, a supervisor, or someone other than just a regular customer service representative because I would like to get an explanation for why I've been lied to on more than one occasion and what your issue is with the app and your Progressive marketplace feature. It is obviously flawed and not working properly and needs to be taken down as an option until whatever problem that is causing these issues is resolved and your app functions correctly.
I'd also suggest that you train your employees on how to handle problems with customers, especially ones that have been repeat customers several times. I have a folder in my email app that contains all of my correspondence with your company and I can list off for you all of the leases I have made and successfully paid in full by the 90-day limit. You're losing a good customer. This is the end of my message.
I will expect a phone call from a superior employee in the morning as soon as this message is received. Thank you, and goodnight.
How Good is Progressive Leasing's Customer Service?
Summary of Progressive Leasing Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Progressive Leasing?
Payments and Charges Question:
- “Statues of approval amount”
- “Bill payment”
- “Set up payment”
Request for Information Question:
- “I need to talk to them”
- “Talk about approved”
- “Help with account”
Account Question:
- “Account”
- “Change password”
- “Want to paid balance off”
Employment Question:
- “Get a payoff statement”
- “Early pay off”
- “Pay off account”
Product/ Service Question:
- “Furniture loan for furniture”
- “Loan”
- “I did not authorize this purchase”
Return/ Replace Question:
- “Return iPhone 15 pro”
- “Hello, I am trying to contact someone and it is not possible, since 10 am I have been trying and they put me on hold for up to 30 minutes, I hang up and try and the same thing happens. I need to change my payment date. Please”
- “I need to change my payment date”
Website/ Application Question:
- “Install purchase”
- “Lease application was for the wrong store was for biglots not overstock”
- “I wasn’t a peed off customer. Just went to wrong site to find there number.”
Activation/ Cancellation Question:
- “Cancel lease”
- “Canceling”
- “Cancel purchase made two days ago”
Staff Question:
- “Customer Service Question”
- “Want to discontinue My service”
- “Customer service”
Refund Question:
- “Refund”
- “I want my money back you guys are supposed to call me back”
- “Mattress refund”
Shipping and Delivery Question:
- “Did not get merchandise”
- “My furniture that I didn't receive from Big lot”
- “To get the pay off”
Cards Question:
- “Do you guys do virtual card”
- “Approved but card error at swipe”
- “Credit card issue”
Other Question:
- “No me puedo comunicar con un agente de servicio al cliente”
- “Arreglar arrendamiento”
- “No one will answer my call”
Compare Progressive Leasing Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
