the same thing happened to me with Progressive, called to payoff the balance the day before it was due and before outrageous interest compounds to several hundreds additional was due. Paid the amount that was told to me and I get a statement from them saying I owe a payment and because that payment was not made (via my account) it went into another category or "reopened" and now I owed several hundred dollars.
TAKE IT FROM ME YOU DON'T TO USE THIS COMPANY IF YOU CAN'T PAY FOR IT, THEN LET IT GO!!!!
IT IS NOT WORTH IT. THEY BAIT AND SWITCH, WAIT UNTIL CERTAIN TIME FRAMES PASS BEFORE THEY CONTACT YOU SO YOU DON'T HAVE A OPTION, THEY ARE A RIP OFF!!!!!!!!!!!!!!!!!
Reason of review: Problems with payment.
Preferred solution: Price reduction.
I didn't like: Outrageous rate.