Progressive Leasing
Reviews and Complaints

Ordered a lawnmower through the concierge service.Told them and had the rep confirm back to me THREE TIMES that the lawnmower would be assembled when I picked it up.

When I arrived at Lowe's for pickup, the lawnmower was still in the box and I was told the concierge never included it on the order. Lowe's stated my options were to call progressive or return it.

When I called progressive the representative was completely unhelpful and useless.

she then leaves me on hold for 20 minutes to get a supervisor.

The supervisor then says stay on the line while I call Lowe's. He then proceeds to disconnect the call and retransfers me back to the call queue.

I am now stuck with a 450 dollar brick that I don't know how to assemble. I will NEVER use this company again and will be posting a negative review on every outlet I can.

Avoid at all costs!!! Concierge service is Garbage

Made me go through an entire approval took my money $164 then the store called to tell me you then denied the order. You still.

Havent given me my money back so I need it . And why is it impossible to find an email ? People work all day and cant talk on a phone.

You approved my lease took my payment $164 and then the store told me you denied it and Id see a refund in 2 days. Idk why you approved it made me go through that process then denied it.

Id like my money back heres the receipt

Begin forwarded message:

From: Progressive Leasing

Date: February 18, 2024 at 1:32:26 PM EST

To:

Subject: Your payment receipt - Progressive Leasing

Reply-To: Progressive Leasing

Progressive Leasing Lease ID:

February 18, 2024

Thanks for your payment!

We're processing your initial payment of $164.39

It may take up to 5 days for the payment to post to your account.

Your lease payment

Payment Amount$150.99

Taxes+ $13.40

Total payment$164.39

Payment Method

Total paid to date$1.09

This is the total amount paid so far including tax and was accurate when sent.

Remaining 12 month lease-to-own total$1,569.34

Remaining total includes all remaining standard payments plus any past due amount, if any, and excludes tax.

View your lease-to-own agreement online

You can use our website or mobile app to see the details of your lease agreement, make one-time payments, find places to shop, and more.

Apple Mobile App DownloadAndroid Mobile App DownloadYou can cancel your lease-to-own agreement at any time without penalty by calling our customer support team at (877) 898**** Monday through Friday between the hours of 8 am and 5 pm MT or Saturday between 8 am and 4 pm MT.

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This email was sent to:

Prog Leasing, LLC, 256 West Data Dr, Draper, UT 84020

20-0752

It's 2023, and this company doesn't allow you to change your primary payment card online? It doesn't even have an online chat feature?

No ability to send online message or email? When I called, twice, the recording cut out to a ringing tone and then nothing. No one answered and no one responded. I sat by the phone on speaker to see if it was just a terrible hold system, but after 4 minutes the call was ended [and it was not a disconnection from my end].

I find it absolutely asinine that I have to CALL in order to just change my primary card that payments are withdrawn from.

There's zero excuse for it in this day and age. I'm going to avoid using Progressive Leasing like the plague from now on. Figured it was easy and worth it to break down into smaller payments without credit cards, but after the amount of frustration I've had dealing with just trying to switch my primary card is absolutely ridiculous and horrible customer support and service.

I still haven't been able to reach anyone and the crap website coding doesn't let me switch the primary card, even when payments aren't pending. I'll be sure to let everyone I know not to do business with Progressive Leasing.