There has been the neglect for honoring the payoff I requested in July which would have not been inclusive of the enormous additional interest. The payment deductions were stopped when I questioned the total and even after the furniture store clarified the information, there was not the use of my information I provided for payment.
My account was not charged monthly nor the pay off I requested. This is not very credible practice and the customer concerns are not validated with positive solution based customer care. During the months that I believed my account request for pay off was completed, there was not any written correspondence. I only found out of the situation upon being home from out of town work, and checking all of my old voice mails.
You would think that written correspondence is a measure to insure a consumer gets information of this magnitude of importance. Not Progressive it appears. Nearly $800 (783.82 to be exact), for a $299.00 sale. This is absolutely terrible!
Early pay off of 419.00 was the total I should have paid off, minus the two months of payments up until that point.
However, I was informed last week that I need to pay the total for the payments not electronically processed, which was not by my request, plus a $444.86 is now the payoff although I have made payments of nearly $150 of the original $299. I'd like to pay the pay of that I was given the total of in July, not be over charged and penalized for actions that were neglectfull to me as a consumer.
Reviewer is in unhappy mood. Awesomest00 stated that there is a room for improvement of customer service and fees double. Please immediately contact the author of this review to discuss "delay in my request for pay off, failure to notify me at any time in writing," of progressive leasing furniture leasing. Progressive Leasing needs to "the pay off i was given when i requested it take place be honored" according to poster's claims.