There has been the neglect for honoring the payoff I requested in July which would have not been inclusive of the enormous additional interest. The payment deductions were stopped when I questioned the total and even after the furniture store clarified the information, there was not the use of my information I provided for payment.
My account was not charged monthly nor the pay off I requested. This is not very credible practice and the customer concerns are not validated with positive solution based customer care. During the months that I believed my account request for pay off was completed, there was not any written correspondence. I only found out of the situation upon being home from out of town work, and checking all of my old voice mails.
You would think that written correspondence is a measure to insure a consumer gets information of this magnitude of importance. Not Progressive it appears. Nearly $800 (783.82 to be exact), for a $299.00 sale. This is absolutely terrible!
Early pay off of 419.00 was the total I should have paid off, minus the two months of payments up until that point.
However, I was informed last week that I need to pay the total for the payments not electronically processed, which was not by my request, plus a $444.86 is now the payoff although I have made payments of nearly $150 of the original $299. I'd like to pay the pay of that I was given the total of in July, not be over charged and penalized for actions that were neglectfull to me as a consumer.
Product or Service Mentioned: Progressive Leasing Furniture Leasing.
Reason of review: Delay in my request for pay off, failure to notify me at any time in writing,.
Preferred solution: The pay off I was given when I requested it take place be honored.
I didn't like: Customer service, Fees double.